Terms & Conditions
All prices are listed in English Pounds and all payments will be charged in English pounds regardless of what country you are buying from.
All payments are processed through PayPal. You don’t need a PayPal account to make your purchase. You have a choice to use your credit card (Visa, MasterCard, Discover), debit visa card or own PayPal account if you have one. American Express is not accepted. When you purchase a product on www.carbonsupplyuk.com the actual payment is done through the PayPal website that is run on their server. This is the safest method to guard your information as we don’t handle the payment transaction and all credit card banking information is entered on PayPal’s highly secure website. We don’t see neither keep any of your banking/credit card information on our website or servers. All of these information are stored by PayPal. The only information we have access to is the address that you input yourself, your name, phone number; your credit card’s last 4 digits and expiration date.
Shipping & Returns
Shipping is 1-2 business days after processing of your order. Processing is up to 2 business days. We only process orders for shipping during the week. We use Royal mail 24, Larger items are by TNT International shipments are done through DPD or TNT or Fedex whichever service gives us the best price to your location. We only ship during the week from Monday to Friday. Cut-off time for shipping is 13:00 EST. Any orders between Friday 13:00 EST and Sunday will be shipped on the following Monday or Tuesday.
As soon as we have the shipping tracking number, we will email it to you. Sometimes the tracking number did not fully make it’s way through the tracking system at the time you receive our “Your CWS order shipped” email with the tracking link, so it may show as “Not found”. We have a tracking number even before the package is picked up from us, so check again the next day. For Friday orders it may be that although you have a tracking number but the package did not make it out, so check back on the following Monday evening. If it still does not show, feel free to contact us to check for you!
Vinyl films purchased from CarbonsupplyUK are returnable within 14 days. Please make sure you are sure of the vinyl wrap film order before completing your payment. We do recommend ordering vinyl film sample swatches, available from our shop here before committing to a large purchase. If you are not sure about any of the vinyl films or about wrapping, please contact us with your questions and concerns before placing an order. We are here to serve you as best as we can! CarbonsupplyUK vinyl films are sold only as described on this website. No changes or alterations can be made once the vinyl is shipped. Some exceptions are if the vinyl has not shipped out yet and you want to change the colour or the style & colour as long as it is the same price. If the price is less or more we will charge the difference or reimburse the difference.
Exchanging vinyl rolls.
Exchanges are possible if you want to change the colour or even the type within two weeks (14 days) of your original order delivery date. Exchange can only be made if the vinyl has not been used or cut yet. You can only exchange for the same size (in lineal feet) roll. You can change the colour and even the style if you wish. We will charge the shipping costs to return the vinyl to our warehouse and then the charge to send the replacement back to you with an additional 6% handling fee. If you are exchanging for a more expensive vinyl we will also charge the difference. This will be done through an electronic invoice emailed to you that has a link to our PayPal payment page on which you can make your payment. If you are exchanging for a less expensive vinyl we will reimburse you the difference minus the shipping and handling fees. All exchanged vinyl rolls have to return to us and be inspected by us before we send out the replacement. Usually the whole exchange process takes 1 to 2 weeks depending on your location.
Defective vinyl films and wrong items received
CarbonsupplyUK will replace, or exchange manufacturer’s defective vinyl films (only for those products which are deemed to be incomplete or defective by a company representative) or if the wrong style and/or colour or length of film has been sent. All complaints about vinyl defects or wrong items received have to be proven with pictures! You must send us an email with pictures of the defect or colour/style difference along with the issues/problems. You must inform us about defects, wrong items, wrong colours, and shortages within 7 days from receipt of order. After 7 days of acceptance of your order shipment from the courier the order is considered complete. No replacements, exchanges or refunds issued after product is installed. Please note that products ordered at different times may be from different dye-lots, therefore we can not guarantee a 100% colour shade or pattern match. Damage to clear-coat and/or car paint is not under warranty by either CWS or the manufacturers of vinyl films, as it is not the fault of the vinyl film and can be caused by many different factors, such as a damaged clear coat or paint, low quality paint job, repainted surfaces (not OEM paint) or wrong installation and/or removal technique. Please read our installation instructions for proper vinyl film removal techniques and procedures to avoid any damage to paint.